It does not good to complain to this business because nothing will change.
1- when we got there and opened the doors it smelt like animal pee that has not been clean in awhile, how i can tell? IF YOU HAVE HAD A NON POTTY TRAINED PUPPY OR CAT WITH CHEAP LITTER THEN YOU WOULD UNDERSTAND
Thanks, hoped this was helpful
I have a hard to deal with Rottie. He is my baby, but a handful. Heartsong is the only place that is not afraid of my dog. They treat him with kindness, (and treats when needed ) and have been his sole care giver since 2014. I know they are not a full service clinic, but so far he has been so healthy I have not had to take him anywhere else. Keep up the good work! And the best prices around!
I had to take my animal to my personal vet. According to Heartsong, the response is normal. However, that was not the case.
This facility did not put the safety of my animal as paramount. Even though the cost is low, the safety to one's animal is just as low.
3-The front desk with only one person that would leave with 5 people still waiting
Indian vet's attitude is cold. Even though prices are affordable, your animal is in danger when spayed. Even though intramuscular or intravenous meds are used, general anesthesia is not used where animals are intubated. To say that the animals are monitored closely is an understatement. At the same time the pain med dose verbally and handwritten given to me on an 8 pound dog would have been fatal if given Fortunately, being an RN gives me more insight into proper dosage. However, when I called to question them I was told something totally different than the day if surgery. Yet, the dose and frequency was different on the so-called medical/surgical record.
According to documentation, if it is not documented, it has not been done. Their so-called documentation was inadequate. As a nurse, had I documented as poorly as this clinic, my supervisor would have reprimanded me. Also, had I not caught them in the process, the staff was about to use liquid paper to cover up an error on a legal record. The proper way to correct an error is to draw a single line through the error, initial and date. Only when I said something, another staff member corrected the other staff member.
2-WAITING AREA SMALL!!!! And takes forever to get your sick dog/cat in with the doctor!!!
I even called the day after my pet's surgery to speak with the vet. However, either the vet did not get the message and if she did, I never received a phone call. What I needed to discuss with the vet was not something an office staff member could answer.
Having read some of the reviews, I was a little concerned about taking my pet here but let me tell you... our experience was great. I think that once people realize that this is a low cost, walk -in clinic for immunizations and that the staff are there for your pet, there is a better understanding. We took our dog there to be spayed and they were both professional and efficient. They treated Hollie very well and she is a big baby. I would definitely recommend and would return again!
Had I been made aware of all the inadequacies before the procedure, I would never have left my animal. However, they do not tell you as a parent of your animals the real facts.
This is by far the worst clinic that I've ever been to. Not only is this place filthy, there were a ton of used needles on the counter. I really hope they weren't being reused. The vet is a small Indian guy who doesn't care about the animals. He told me I waited a week too long to return for the vaccines and that I would need to start the process all over again and return 3 more times. I sensed he was scheming so I took my kitty to a real veterinarian who said my cat was up to date with his shots. The Management needs to clean up or close down for the sake of the animals.
One of this clinic's competitors name not to be mentioned uses general anesthesia with intubation and proper machines to monitor the pets during surgery and post operatively. Humans are not treated this inhumane.
10- BTW (btw means by the way, I mean come on, not everyone knows this) I think they got a F in inspection, I mean the roof is leaking, the walls that are white, aren't WHITE!!! Brownish Yellow stuff (idk what it is...)
DO NOT TAKE YOUR DOG HERE!!!! IF YOU LOVE THEM DO NOT TAKE YOUR FUR BABIES!!!! So why?
If you want to take the risk of having your pet spayed or neutered, it will be your choice. God bless you.
8- I was just terrified of what they were going to do to my puppy
9- Okay so you know how most vet rooms are maybe like a medium size bedroom well, when i say it was small it was SMALL about the size of a bathroom, not the BIG MASTER BATH, more like your tiny hall way bathroom...
5-My dog went and had her yearly shots, SHE GOT A FEVER AND BECAME VERY SICK AFTER THAT....
I even contacted UGA school of Veterinary Medicine. UGA stated that doing spaying without general anesthesia and intubation is not a safe practice and they do not teach that.
4- I still want to see a certified certificate
6-Very suspicious...
7- NO WONDER THEY HAVE CHEAP SHOTS, etc
This clinic states that the doctor is quick and the procedure only takes 20 minutes. That is a sorry explanation.
Heartsong Spay Neuter Clinic is a US Veterinary Care based in Martinez, Georgia. Heartsong Spay Neuter Clinic is located at 421 S Belair Rd #5, Martinez, GA 30907, USA.
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